Employee benefits claims experience
ConnectedClaims℠ — the evolution of employee benefit claims
Transamerica ConnectedClaims helps simplify the claims journey, even for complex insurance claims. Our goal is to provide a fast, easy-to-use claims service experience with great, compassionate customer service.
Elevating the claims experience
Claims filing should be easily accessible. That’s why we created Transamerica ConnectedClaims, to make the claims filing experience as quick and effortless as possible.
Employee satisfaction
Customer satisfaction is important to us. Our dedicated Customer Experience Team and feedback program keeps us honest – rest assured, we’re listening and taking your input to heart.
Dynamic wellness claims decisions
We encourage employees to be proactive about their health by getting regular wellness tests. Employees will get an email acknowledgement for wellness claims within 24 hours when filed online.
Proactive claim reminders
Available with select accident, critical illness, and hospital indemnity insurance, our ClaimsMinder technology ensures that participating employees get timely claims filing reminders.
Simple claims portal
Our claims system is easy to navigate, allowing employees to start and complete claims at their convenience, check a claim’s status, and set up direct deposit for quick, easy payment.
Paperless claims
Digital paperless claims are filed in real time, leading to faster filings, fewer hassles, and less paper waste.
Claims integration across products
We enhance the claims process by checking if an insured has multiple Transamerica policies, as an accident claim may also trigger benefits from their hospital indemnity policy.
Predictive analytics
With 90 years of claims experience, we often identify common trends and proactively pay follow-up claims, eliminating the need for a second submission.
See how it works
Efficient claims decisions powered by automation
Meet Cameron
As part of her hospital indemnity policy, Cameron uses a wellness benefit to help pay for yearly screenings and tests. She submits a claim online after her check-up and receives acknowledgment of her claim within 24 hours. Her claim is approved, and payment is processed through her policy within two days.
Better decision-making with predictive analytics
Meet Masha and Artemii
Masha is glad she included her son Artemii on her accident insurance policy when he winds up with a broken arm after falling off his skateboard. She finds the online claims process to be user-friendly and quickly gets benefits to help pay for his care. She's surprised and pleased when she also receives payment for the follow-up visit to remove his cast, without having to file another claim.
Discover more possible benefits
Meet Joey
Joey trips over a sidewalk and gets a severe concussion and broken collarbone. After a night in the hospital, he learns his wife submitted an accident policy claim while he was in surgery. He'd forgotten to tell her that he'd added hospital indemnity insurance a few months ago at open enrollment. He worries he’ll need to file another claim but quickly discovers that a claim has been filed on both policies. Transamerica checked to see if other policies he has with us could potentially qualify for additional benefits.
