We’ve got you

Protecting your financial information is as important to us as it is to you.

We help you live your best life by keeping your financial information private and secure. Cybersecurity is our priority, and our commitment to your security includes multiple layers of protection and continuous security testing. 

Protecting your financial information

Securing your assets

Safeguarding your privacy

Our security program

Our mature, multilayered security program employs the latest cybersecurity and fraud protection measures to safeguard your account information. We test continuously to ensure your safety. Our security program focuses on these 12 areas: 

  • Vulnerability management
  • Cloud security
  • Privileged account management
  • Network segmentation
  • Training and awareness
  • Identity and access management
  • Endpoint detection and response
  • Data classification
  • Data loss prevention
  • Security logging and monitoring
  • Ransomware resiliency
  • Distributed denial of service protection

How we protect your data

Safeguarding the confidentiality, integrity, and availability of your private information is one of our highest priorities. Here’s how we do it:

Your identity is authenticated using multiple verification methods.

Your personal information is restricted to prevent unauthorized access.

Your devices must be registered with us to protect your information.

Your personal information is restricted to prevent unauthorized access.

Your account is monitored 24/7 by our dedicated security team.

Your data will never be sold.

Customer security guarantee

Transamerica is committed to the privacy and security of your information and works to monitor suspicious activity to keep accounts safe. We feel so strongly about the security of your account that we pledge to cover losses due to unauthorized account activity that occurs through no fault of your own in a covered Transamerica account. If you suspect identity theft or fraud in your Transamerica accounts, call us immediately at 800-797-2643. 

Read the policy

Steps you can take to safeguard your data

We’re doing our part to protect your personal data every day. Here are some ways you can do yours:

  • Create hard-to-guess passwords and change them frequently
  • Take advantage of account security features, such as authorizing multifactor authentication
  • Update security software and run regular virus checks
  • Beware of phishing scams
  • Click on links only from sources you trust
  • Remember, the IRS will only contact you through physical mail
  • Look out for Social Security and Medicare scams
  • Review your accounts and credit reports regularly
  • Avoid sharing sensitive information on public networks (i.e., a coffee shop or your local library) 
     

Identity theft checklist

Think you’ve been a victim of identity theft? Take the following steps immediately: 

Report fraud or identity theft

File a report with the Federal Trade Commission (FTC) at identitytheft.gov or by calling 877-FTC-HELP. 

Contact your creditors’ fraud departments

Explain that someone stole your identity and ask them to close or freeze your accounts. 

Change passwords

Change logins, passwords, and PINs for all of your accounts as soon as possible.  

Monitor your accounts

Review your financial statements and credit reports for unauthorized charges. 

Report to local police

Provide the police a copy of your FTC Identity Theft Report, photo ID, proof of address, and any proof you have of the theft. 

Contact credit bureaus

Contact one credit bureau to add a free fraud alert to your account. The bureau is required to contact the other two. 

Equifax | 888-766-0008 
Experian | 888-397-3742 
TransUnion | 800-680-7289 

Freeze your credit

A credit or security freeze can help prevent new accounts from being opened in your name. It’s free, and it won’t affect your credit score. To freeze your credit, contact the three credit bureaus: 

Equifax | 800-685-1111 
Experian | 888-397-3742 
TransUnion | 888-909-8872 

Call Social Security fraud hotline

Report Social Security fraud by calling the Social Security Administration Fraud Hotline at 800-269-0271. 

Important information 

The hyperlinks or referenced websites may forward you to a third-party site. Transamerica does not control, guarantee, endorse, or approve the information, products, services, or any content maintained by third parties. Transamerica expressly disclaims any responsibility for the content, accuracy, and quality of the products and services advertised on the third-party sites. The third-party content should not be interpreted as legal, tax, or investment advice.