Transamerica Enhances Customer Experience With Remote Online Notary Services

Transamerica announced today the enhancement of retirement plan participants’ online experience by offering a new way to notarize a number of documents without leaving the comfort and safety of home via remote online notarization. Through a collaboration with remote online notarization pioneer Notarize, Transamerica gives plan participants the choice to use a digital secure alternative to inperson traditional notarization or to submit a notarized document rather than a medallion signature guarantee for certain transactions. 

“Consumers are searching for more options to complete transactions, which is why Transamerica and Notarize are collaborating to effectively streamline the notary process,” said Kent Callahan, CEO of Workplace Solutions for Transamerica. “By implementing this new platform, we provide customers with a safe, secure, and fully electronic way to notarize transactions.” 

Available anytime, Notarize is a secure and efficient way to certify documents online. Customers receive a link to a custom landing page to create an account and upload forms using any computer, Apple, or Android device with video and audio capabilities. They are then connected with a commissioned virtual notary to engage in a multi-factor authentication process, including video capture of their ID and a dynamic knowledge-based assessment to confirm and validate their identity.  Overall, the remote online experience mirrors an in-person notarization, but brings the signer to a digital signing table via online video where the additional benefits include additional layers of safety, security and validation via the encrypted online process - and the speed and convenience of being able to notarize documents anytime and anywhere. Once all documents are signed, the completed document is automatically submitted by the Notarize platform to Transamerica for approval for a nominal fee. Spanish-speaking notaries are also available.

“Transamerica was ahead of the curve and leveraged Notarize to fully digitize their product experiences so customers could keep life and business moving forward, especially during the pandemic,” said Pat Kinsel, Notarize CEO. “Across all industries, consumers demand technology to simplify and speed up their experiences, and Transamerica met them in this moment by quickly deploying Notarize’s best-inclass online notarization product to give them a convenient and secure solution when they needed it most.”

“Leveraging technology to automate and streamline our processes is ongoing in every aspect of our business,” added Mr. Callahan. “Of course, the pandemic accelerated the need for digital solutions. Our collaboration with Notarize makes the verification process quicker and easier for our customers and will remain core to how we digitize our business and offer useful consumer solutions, even post-pandemic.”