Participant Experience
Solutions for brighter retirements
Your people are our focus. We have the resources to help them prepare for success.
Planning for the future in a time of increased longevity requires a different perspective. From tracking progress with Your Retirement Outlook® to providing education and guidance, plan participants have the resources and support they need from Transamerica to prepare for a brighter future to live their best lives.
Professional guidance and advice
Our retirement planning counselors and specialists help people optimize their plan, simplify retirement planning, and get personalized help during life transitions. Through webinars, like “Money Management Essentials” and “Investing for Retirement,” or one-on-one education and guidance, our financial professionals are dedicated to helping your employees prepare for retirement and beyond.
Retirement Planning Consultants (RPCs)
RPCs play a strategic role in helping employers develop an education strategy tailored to their organization’s needs. They provide guidance to help employees:
- Optimize their workplace retirement plan
- Improve their financial wellness wherever they are in their journey
- Prepare for the transition to retirement
- Gain access to financial advisors for customized solutions
- Discover all the resources available from Transamerica
Customer Care Representatives (Call Center)
Call Center representatives support employees by phone, web, and text. They can:
- Answer general account questions
- Help with routine transactions
- Provide web support
- Deliver a quality experience to meet the needs of each customer
Retirement Advisors (Advice Center)
The Advice Center helps employees navigate job changes or the transition to retirement and works with them to provide a customized retirement readiness strategy that meets their personal needs. They can help employees:
- Plan for retirement so they can prepare for the next phase of their lives
- Prepare for income changes to help their savings last through retirement
- Create a distribution strategy to support them through life’s big changes
- Consolidate their assets and manage rollovers from previous employers
Enhancing their retirement journey
Transamerica provides tools to guide and support employees as they work toward their retirement goals.
OnTrack® tool
Leveraging our proprietary planning tool, OnTrack, participants will see Your Retirement Outlook® which uses easy-to-understand weather icons to show their progress toward their retirement goals. Whether their forecast is rainy, cloudy, partly sunny, or sunny, with Your Retirement Outlook employees can see where they stand and move toward a brighter forecast.
OnTrack communications
Our OnTrack communications program sends targeted emails and texts to participants, suggesting ways to improve their retirement readiness. Communications are plan-specific, personalized, and results-driven.
Digital experience
With a nod toward today’s always-on technology, our mobile experience makes reviewing and managing a personal retirement account easier and more convenient than ever. Employees can update their contribution rate, beneficiary designations, and more — anytime, anywhere.
Financial Wellness Center
We provide bite-sized videos, lessons, and other resources to help employees tailor their financial journey at their pace, because we know lengthy learning sessions can discourage engagement.
Nearly 70% of plan participants who use the OnTrack® tool have a positive forecast.*
IMPORTANT INFORMATION
Retirement planning consultants are registered representatives of Transamerica Investors Securities Corporation (TISC), member FINRA, 440 Mamaroneck Avenue, Harrison, NY 10528. Investment advisory services are offered through Transamerica Retirement Advisors, LLC (TRA), registered investment advisor. All Transamerica companies identified are affiliated, but are not affiliated with your employer.
Important: The projections or other information generated by the engine (which produces Your Retirement Outlook®) regarding the likelihood of various investment outcomes are hypothetical, do not reflect actual investment results, and are not guarantees of future results. Results derived from the tool may vary with each use and over time.