One Payroll Resource Center

You came to the right place. 

Our One Payroll Resource Center provides you with our One Payroll remittance guide, overview video, and other helpful resources. 

To access One Payroll application log into the Transamerica Plan Sponsor Website, select your plan, choose Administration from the main navigation menu, and then Payroll.

These actions can be completed on the Plan Sponsor Website. 

Please review the Plan Sponsor Quick Reference Guide (User Management section) for instructions.

This guide can be found on our Plan Administrator Support Center along with other educational materials.

You will receive an email notification if action is needed.  There will also be a notification in the Transamerica Plan Sponsor Website, which can be accessed by clicking on the bell icon. 

Please contact your Transamerica representative for assistance.

No, you will not need to make any changes to your current payroll file format.

Possibly. For example, your payroll file will need to be on the first tab. If it is not, you will need to move it to the first tab. Each new payroll will always need to be added to the first tab.

ACH collection and Client Initiated funding (check, ACH, wire). If ACH collection is not setup then please contact your Transamerica representative to setup an ACH account. 

If you submit your ACH before 2pm Central, then your funding will process the next business day. 

On the dashboard, click on the file name with the file extension labeled as “Original”. 

On the dashboard, click on the file name that corresponds with your modified submission. 

No, please make sure to remove any password protection or encryption prior to uploading your file.

Yes, any formulas need to be removed before uploading your file.

No, files must be in .XLS, .XLSX, .TXT or .CSV format.

No, when submitting your file please make sure to stay 100% consistent with the file layout that you have used for past submissions. Please do not change the column structure or format associated with any of your data elements that have been submitted in the past.

Yes, for example if the column represents money with no decimal, format the entire column cell type to general. If decimals are included, format the entire column cell type to currency/money. If dates are included, format the entire column as date.

After uploading a file, the Payroll application will check key data fields, and if any errors or warnings exist, they will be displayed.   

Errors must be corrected before you can proceed with your file submission.   

Warnings require your review to determine if an action is required.  

You will have 6 weeks to correct the data before the file will undergo a review and potentially be purged.

The file could have been cancelled because it did not match the layout.

Please contact your Transamerica representative for assistance.

Please verify whether it is a duplicate, and if it is then cancel your file and re-upload using a new file name.

You will receive a warning message that the SSN was padded with leading zeros. Please review the SSN to ensure that the padded leading zeros are accurate. If it is not accurate, you will need to cancel the file and resubmit with the 9-digit SSN.

No, you will get an error letting you know that it needs to be corrected.

Where you confirm your file uploaded correctly.  You need to make sure the Sources and Amounts listed, match your file, verify Negative Contributions (if applicable) are correct, and review Employer Level Accounts (if applicable) and choose your Funding Method.

Advanced Employer and Forfeitures can only reduce employer contributions. 

The plan document indicates how forfeitures can be applied. Employer-level accounts can be used to partially fund, or fully fund, the payroll, dependent on the sources on the file and the available amount listed.

No. This account is not used to fund remittances.   

No. Please contact your Transamerica representative to assist with negative loan repayments?

Yes, if it is to correct a payroll error.  If the error occurred in the prior 1-2 months and does not cross plan years.

If the participant doesn’t have enough money in the source you are trying to pull from, you will receive an error.   

The amount of the negative will have to be reduced.  If the participant has money in an outside fund, they will have to transfer money to an active Transamerica fund. 

Money will be applied to the oldest loan first, then it will cycle through all the loans until money runs out. If there isn’t enough money to cover the payments amount, then it will apply the money oldest loan first, and if no more money is available the other payments will not be paid. 

Yes, Transamerica strongly encourages you to download and save a copy of the Confirmation for your records and auditing purposes. 

Please contact your Transamerica representative for assistance.   

A file can be cancelled during the upload process, unless you have requested funding via ACH collection.    

If not funded via ACH collection, please contact your Transamerica representative.   

After reviewing the One Payroll site reference material, if you still have questions, please contact your Transamerica representative for assistance. 

Please contact your Transamerica representative for assistance.